We want you to shop with confidence. You have 30 days from the date your order is delivered to request a return, and our Money-Back Guarantee covers the full product price if there is a problem with your item.
Return Conditions
- Items must be unused and in the same condition you received them, in the original packaging.
- Proof of purchase is required.
- Returns must be requested and approved by us before you ship anything back.
- Some items cannot be returned: perishable goods, opened personal care items, hazardous materials and gift cards.
Return Shipping Costs
Damaged, defective or incorrect items: we cover the return shipping or send a replacement at no additional cost. Please contact us promptly with your order number and clear photos or video.
Change of mind: you are responsible for the return shipping cost. Once the return is received and approved, you receive a full refund of the product price. Original shipping charges, if any, are non-refundable.
How to Request a Return
Contact our support team and include your order number and the reason for your return. We will send you the return instructions and the correct return address. Please do not send an item back before receiving them.
Email: sales@mntradecom.com
WhatsApp: +1 (646) 637-2843
Refunds
Once your return is received and inspected, we will notify you of the approval. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need additional time to post the refund.